When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the case, that the stock level was incorrect at the time of incoming order. In the case that we are unable to deliver your order we will inform you and cancel the order.
All orders are handled and dispatched from our online store address in Nuremberg / Germany.
Parental or guardian consent is required for customers under the age of 16.
Online Dispute Resolution (ODR):
We accept payment via Maestro-Card, VISA and MasterCard. When paying by card, you will be asked for the card number, its period of validity and the CVC code. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.
PayPal allows secure payment from your bank account, credit card or PayPal account.
All displayed prices include German VAT of 19%. Prices do not include payment or delivery costs. ATF retains the right to change prices at any time.
* Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These costs occur at your own expense.
* For orders going to the United States, we are able to send for 900,- EUROS free of taxes and duty per shipment due to the increase in U.S. de minimis.
Right of return:
Purchases can be returned for a refund within 14 days of receipt of products. You have the right to open the package to check your products, but goods must be returned unused. Return shipping costs will not be refunded. In addition, the following criteria must be met:
– All original packaging with pricing, labels, hang tags etc. must be intact.
– No tape is to be attached to the product or the product’s packaging.
Returns which do not comply with the above listed criteria risk being refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. All returns along with order number should be sent to:
DELIVERIES AND RETURNS
ATF Workshop GmbH
All ATF products come with a 2 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact customer service. Include order number, photos of the suspected fault and a brief description of the claim.
ATF sends orders with DHL. All orders are handled and dispatched from our warehouse in Germany. All packages are insured and have a tracking number so the package can be traced. An email containing the tracking number will be sent to you upon dispatch.
– European orders: 1-3 working days.
– Other countries: 5-7 working days.
Shipping rates: At the moment we offer free delivery worldwide!
ATF handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.
Customer service: firstname.lastname@example.org
§ 13 CANCELLATION POLICY
§ 14 CANCELLATION FORM
If you want to cancel the contract, please fill out this form and return it to us.
ATF Workshop GmbH,
Breite Gasse 69
I/we (*) hereby cancel the contract that I/we entered into regarding the purchase of the following merchandise (*) / the performance of the following services (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s):
– Order number: ______________________________
– Address of the consumer(s):
– Address of the consumer(s) (only when communicated on paper):
(*) Draw a line through any items that do not apply.