1. Ordering with ATF

Confirmation:

When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the case, that the stock level was incorrect at the time of incoming order. In the case that we are unable to deliver your order we will inform you and cancel the order.

All orders are handled and dispatched from our online store address in Nuremberg / Germany.

Age restrictions:
Parental or guardian consent is required for customers under the age of 16.

Online Dispute Resolution (ODR):
http://ec.europa.eu/odr

2. Payment

Credit/Debit cards:

We accept payment via Maestro-Card, VISA and MasterCard. When paying by card, you will be asked for the card number, its period of validity and the CVC code. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

Paypal:
PayPal allows secure payment from your bank account, credit card or PayPal account.

Prices:
All displayed prices include German VAT of 19%. Prices do not include payment or delivery costs. ATF retains the right to change prices at any time.

* Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These costs occur at your own expense.

* For orders going to the United States, we are able to send for 900,- EUROS free of taxes and duty per shipment due to the increase in U.S. de minimis.

3. Warranties & Returns

Right of return:
Purchases can be returned for a refund within 14 days of receipt of products. You have the right to open the package to check your products, but goods must be returned unused. Return shipping costs will not be refunded. In addition, the following criteria must be met:
– All original packaging with pricing, labels, hang tags etc. must be intact.
– No tape is to be attached to the product or the product’s packaging.

Returns which do not comply with the above listed criteria risk being refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. All returns along with order number should be sent to:

DELIVERIES AND RETURNS
ATF Workshop GmbH
Brunnengasse 3-9
90402 Nürnberg
Germany

Warranty claims:
All ATF products come with a 2 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact customer service. Include order number, photos of the suspected fault and a brief description of the claim.

4. Shipping

General:
ATF sends orders with DHL. All orders are handled and dispatched from our warehouse in Germany. All packages are insured and have a tracking number so the package can be traced. An email containing the tracking number will be sent to you upon dispatch.

Delivery time:
– European orders: 1-3 working days.
– Other countries: 5-7 working days.

Shipping rates: At the moment we offer free delivery worldwide!

5. Privacy

ATF handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.

Customer service: info@atf-clothing.com

§ 13 CANCELLATION POLICY

You have the right to cancel this contract within fourteen days without stating the reason(s) why.

This cancellation time limit is 14 days:

  1. In the event of a sales contract, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the merchandise.
  2. In the event of a contract pertaining to a number of merchandise items that were ordered in a single order and that are delivered separately, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the last merchandise.
  3. In the event of a contract for the regularly scheduled delivery of merchandise during the course of a specified time period, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the first merchandise.

To exercise a right of cancellation, you must inform us (ATF, a trademark of ATF Workshop GmbH, Breite Gasse 69, 90402 Nuernberg, info@atf-clothing.com) by means of a clearly stated declaration of your decision to cancel this contract (for example, a letter sent by surface mail or an email). You may use the attached sample cancellation form for this purpose, however it is not required that you use this form. [3]

To comply with the cancellation time limit, it is sufficient if you send the notification regarding the exercise of your cancellation right before the cancellation time limit has expired.

Consequences of the cancellationIf you cancel this contract, we must pay back all payments that we have received from you, including the delivery charges (with the exception of additional charges that result if you selected a form of delivery that differs from the most economical standard delivery offered by us) promptly and at the latest within 14 days from the day on which we received the notification that you are cancelling this contract. We use the same payment method for this repayment as the one that you used in the original transaction, unless otherwise expressly agreed to with you; in no case will you be charged for expenses arising from this repayment. We may refuse repayment until we have received the merchandise or until you have provided documented verification that you have returned the merchandise, whichever takes place first.

You must return or transfer possession of the merchandise promptly – in any event no later than within 14 days from the day on which you informed us of the cancellation of this contract – to

DELIVERIES AND RETURNS
ATF Workshop GmbH
Brunnengasse 3-9
90402 Nürnberg
Germany

The time limit is granted when you send back the merchandise before the time limit of 14 days has passed.

You only need to pay for any loss in the value of merchandise when this loss of value is attributable to handling of the merchandise that is not necessary to check the condition, properties, and proper operation of the merchandise.

§ 14 CANCELLATION FORM

If you want to cancel the contract, please fill out this form and return it to us.

To:
ATF Workshop GmbH,
Breite Gasse 69
90402 Nuremberg
info@atf-clothing.com

I/we (*) hereby cancel the contract that I/we entered into regarding the purchase of the following merchandise (*) / the performance of the following services (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s):

– Order number: ______________________________

– Address of the consumer(s):

______________________________

______________________________

______________________________

– Address of the consumer(s) (only when communicated on paper):

______________________________

– Date:

(*) Draw a line through any items that do not apply.